Web Support operating hours: Mon-Fri: 9:00am - 7:00pm EST (Excluding US Federal & Canadian National Holidays).
Our offices will be closed in observance of Presidents’ Day on Monday, February 17th, 2014.
Please allow 12-24 hours for a response to your inquiry.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. An auto-response message will be sent to you confirming the reciept of your trouble ticket.
|Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the "Ticket Status" link below. A valid email address is required.|
|Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.|
How to utilize our trouble ticket system: If this is the first time you are opening a ticket please click on "Open New Ticket" button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent to you confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history and archives. Please reopen the same ticket on reply whenever you have any additional questions to avoid miscommunication and ensure prompt response. If you open new ticket instead of reopening the existing one it would not be assigned to the same agent. This may delay the answer as a ticket will be queued and answered in priority sequence. You should expect a response within 12-24 hours. Thank you!
By Mail: ePuffer, Inc. - 909 3rd Ave. P.O.Box 1314 New York, NY, 10150
New York: 718-374-6030, California 323-500-4010, Florida: 305-290-3925